Description
Customer Service Training – Online Training Course – CPDUK Accredited E-Learning Course.
Welcome to our online Customer Service training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Each and every one of us serves customers, whether we realise it or not. Maybe you are on the front lines of a company, helping the people who buy your products. Perhaps you are an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you are a company owner, serving your staff and your customers.
This online Customer Service training course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service Training Course – CPDUK Accredited E-Learning Course
Study method – Online, self-paced
Estimated duration (Indicative CPD hours) – 4 hours
Course format – Online (24/7 access)
Entry requirements – no prerequisites required
Assessment type – Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification – Downloadable CPD certificate
Cost(s) of assessment and certification – Assessment and certification costs included in the course price
Course accreditation – CPD Certification Service (CPDUK)
Course access – Part-time (1-year access)
Course delivery – via desktop PC/MAC, laptops, tablets or smartphones.
Course aims
The customer service e-learning course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a robust skillset, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Learning outcomes
The learning outcomes of this online Customer Service training course are to:
- State what customer service means in relation to all your customers, both internal and external
- Recognise how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build goodwill through in-person customer service
- Provide exceptional customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers.
Who is this online Customer Service training course for?
This online Customer Service training course is suitable for those who want to improve skills in taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
What is covered in this online Customer Service training course?
This online Customer Service training course includes the following:
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Their Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
|
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do To WOW Every Time
Module Twelve: Wrapping Up
|
What is customer service?
“Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest“
Why is this online Customer Service training course essential?
Customer service training improves the yields of any organisation. It is the training customer serving employees complete to improve the support they are able to provide and increase customer satisfaction. It is not one-off training, but an ongoing, continuous process of growth throughout an agent’s time working in customer service.
How do I book for the online Customer Service training course?
You can book for Customer Service training course online. Just click ‘Buy Now’ in the top right-hand corner of this page to order the Customer Service training course online. Follow the instructions to complete the order for your Customer Service training course.
Once you complete your Customer Service online order, you will receive a confirmation email within a few minutes. You will also receive a separate email providing you with the link to the Customer Service training course online and login details. You should then be able to access the online Customer Service course portal immediately and complete your online training modules.
Certification and Accreditation
On successful completion of the online Customer Service training course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).
Online assessment
On completion of the online Customer Service training course, you will be required to complete an online assessment (pass mark of 80%).
If you don’t pass the first, don’t worry! You can take the online test as many times as you need with no extra charge.
