Complaints Handling Training – Level 1 Online CPD Accredited Training Course for Health & Social Care Providers – Skills for Health Aligned ELearning<\/span><\/em><\/strong><\/p>\n Welcome to our online complaints handling training course for healthcare and social care providers. Our online complaints handling training courses are developed in line with the latest UK legislation and meet the requirements set out by the National Health Service (NHS), Skills for Health\u2019s UK Core Skills Training Framework (CSTF), the Care Quality Commission (CQC), Skills for Care, UK Health and Safety Executive and other professional and regulatory bodies.<\/span><\/p>\n The aims and objectives of this complaint handling training course are to:<\/span><\/p>\n This complaints handling e-learning course covers the following:<\/span><\/p>\n This complaints handling e-learning course should be completed by those who work\u00a0in health and social care services including:<\/span><\/p>\n Our online complaints handling courses should be completed by all healthcare and social care staff. This includes voluntary staff and unpaid working in NHS and private hospitals. Locum doctors, locum allied health professionals, agency nurses and healthcare assistants can also complete these e-learning courses.<\/span><\/p>\n These complaints handling training courses are also relevant for health and social care support workers, including those who work for nursing care homes, residential care homes and charities.<\/span><\/p>\n To complete this complaint handling e-learning course, you will need access to a computer device, e.g., desktop, laptop, tablet or smartphone device<\/span><\/p>\n Our complaints handling\u00a0training courses are suitable for:<\/span><\/p>\n At the end of this complaint handling e-learning course, learners will be required to complete an online assessment. On successful completion of the knowledge test (80% pass mark), learners will be able to download a FREE CPD certificate that is valid for one year.<\/span><\/p>\n The content of this online complaint handling training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines<\/em>.<\/span><\/p>\n After adding your complaints handling e-learning course (s) to the shopping cart (by selecting Add to Cart), you will be able to make a secure payment using all major credit and debit cards.<\/span><\/p>\n Once you have purchased your complaints handling online training course (s), you will be sent a confirmation e-mail. You will then receive a link and login details to access your e-learning course (s) within a few minutes of purchase<\/span><\/p>\n Staff should be aware that complaints are a top priority issue in your business; anyone who deals with them must have sufficient authority to resolve them completely. <\/span><\/p>\n Complaint handling training teaches the process and methodology needed to create effective customer complaints handling procedure to improve customer care, satisfaction and complaint resolution rates. Although no one likes being criticised, customer complaints provide an opportunity to identify and rectify specific problems in your business. They can also help you to develop your relationship with your customer by allowing you to demonstrate that you value their trade by taking their concerns seriously.\u00a0<\/span><\/p>\n There is increasing recognition that there are wide variations in the quality and consistency of healthcare training provided across the UK. To minimise these challenges, LearnPac Systems works with various UK health and social care organisations to develop statutory and mandatory training courses in line with Skills for Health\u2019s UK Core Skills Training Framework (CSTF). This includes mandatory training courses in the\u00a0Skills for Health\u2019s UK Core Skills Training Framework \u2013 CSTF Statutory Mandatory Training Subject Guide Version 1.3<\/em>,\u00a0Skills for Health Clinical Care UK Core Skills Training Framework Subject Guide April 2015<\/em>\u00a0and other awareness courses for health and social care workers.<\/span><\/p>\n This online complaint handling course was developed in line with the CSTF learning outcomes.<\/span><\/p>\n The benefits of using our accredited e-learning courses in the workplace include:<\/span><\/p>\n The aims and objectives of this online Complaints Handling in Health and Care training course are to improve learners\u2019 understanding of how to handle complaints in health and social care settings.<\/p>\n","protected":false},"featured_media":98827,"template":"","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":[]},"product_cat":[79,32,78,75,93],"product_tag":[],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product\/51488"}],"collection":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/media\/98827"}],"wp:attachment":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/media?parent=51488"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product_cat?post=51488"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product_tag?post=51488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}How to access your complaints handling training course<\/span><\/h2>\n
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Course aims and objectives<\/span><\/h2>\n
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What is covered in this online\u00a0complaints handling course?<\/span><\/h2>\n
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Who is the online complaints handling course for?<\/span><\/h2>\n
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Requirements<\/span><\/h2>\n
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Assessment and certification<\/span><\/h2>\n
Course accreditation<\/span><\/h2>\n
Payment and additional information<\/span><\/h2>\n
Why is complaints handling training important?<\/span><\/h2>\n
What is the Skills for Health\u2019 UK \u2018Core Skills Training Framework\u2019 (CSTF)?<\/span><\/h2>\n
Why choose our accredited\u00a0e-learning courses?<\/span><\/h2>\n
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Complaints Handling Training – Level 1 Online CPD Accredited Training Course for Health & Social Care Providers – Skills for Health CSTF Aligned eLearning Course<\/span><\/h2>\n","protected":false},"excerpt":{"rendered":"