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While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an epidemic, costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it\u2019s losing out on basic social values that directly impact the bottom line.<\/p>\n\n\n\n

\u00a0Study method<\/strong>\u00a0– Online, self-paced (4-6 study hours)<\/p>\n Course format<\/strong>\u00a0– Online (24\/7 access), modular<\/p>\n Course Duration<\/strong>\u00a0– Part-time (1-year access)<\/p>\n Qualification<\/strong>\u00a0\u2013 CPD certificate of completion<\/p>\n Course Delivery<\/strong> \u2013 via desktop PC\/MAC, laptops, tablets or smartphones<\/p>\n Awarded Body<\/strong>\u00a0\u2013 CPD Accreditation Service (UK)<\/td>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Civility in the Workplace Course Aims\u00a0<\/strong><\/h2>\n To address the growing problem of incivility in the work setting, this online training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.<\/p>\n Course Objectives<\/strong><\/h2>\n The objectives of this civility in the workplace online course are to:<\/p>\n \n Define civility, understand its causes, and enumerate at least three of its behavioral indicators.<\/li>\n Understand the costs of incivility, as well as the rewards of civility, within the workplace.<\/li>\n Learn practical ways of practicing workplace etiquette.<\/li>\n Learn the basic styles of conflict resolution.<\/li>\n Learn skills in diagnosing the causes of uncivil behavior.<\/li>\n Understand the role of forgiveness and conflict resolution.<\/li>\n Understand the different elements of effective communication.<\/li>\n Learn facilitative communication skills such as listening and appreciative inquiry.<\/li>\n Learn specific interventions that can be utilized when there\u2019s conflict within the workplace.<\/li>\n Learn a recommended procedure for systematizing civil behavior within the workplace.<\/li>\n<\/ul>\n What is Covered in this Course?<\/strong><\/h2>\n This\u00a0civility in the workplace\u00a0e-learning course covers the following:<\/p>\n\n\n\n Module One: Getting Started<\/b><\/p>\n \n Icebreaker<\/li>\n Housekeeping Items<\/li>\n The Parking Lot<\/li>\n Workshop Objectives<\/li>\n<\/ul>\n Module Two: Introduction<\/b><\/p>\n \n What is Uncivil Behavior?<\/li>\n Three Reasons Why You Should be Civil<\/li>\n Dealing with Difficult Personalities<\/li>\n Costs and Rewards<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Three: Effective Work Etiquette<\/b><\/p>\n \n Greetings<\/li>\n Respect<\/li>\n Involvement<\/li>\n Being Politically Correct<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Four: Costs and Rewards<\/b><\/p>\n \n Incivility and the Costs<\/li>\n Civility and the Rewards<\/li>\n Four Causes of Incivility<\/li>\n How to Overcome It<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Five: Conflict Resolution<\/b><\/p>\n \n Collaborating<\/li>\n Competing<\/li>\n Compromising<\/li>\n Accommodating<\/li>\n Avoiding<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Six: Getting to the Cause<\/b><\/p>\n \n Examining the Root Cause<\/li>\n Creating a Cause and Effect Diagram<\/li>\n Forgiveness<\/li>\n Benefits of Resolution<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n<\/td>\n <\/td>\n Module Seven: Communication<\/b><\/p>\n \n Para-verbal Communication<\/li>\n Non-Verbal Communication<\/li>\n Listening Skills<\/li>\n Appreciative Inquiry<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Eight: Negotiation<\/b><\/p>\n \n Three Sides to Incivility<\/li>\n Mediation<\/li>\n Arbitration<\/li>\n Creative Problem Solving<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Nine: Identifying Your Need<\/b><\/p>\n \n Completing a Needs Analysis<\/li>\n Focus Groups<\/li>\n Observations<\/li>\n Anonymous Surveys<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Ten: Writing a Civility Policy<\/b><\/p>\n \n Designating the Core Group<\/li>\n Defining What is Unacceptable Behavior<\/li>\n Defining the Consequence<\/li>\n Writing the Policy<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Eleven: Implementing the Policy<\/b><\/p>\n \n The First Steps<\/li>\n Training<\/li>\n Addressing Complaints<\/li>\n Enforcing Violators<\/li>\n Case Study<\/li>\n Review Questions<\/li>\n<\/ul>\n Module Twelve: Wrapping Up<\/b><\/p>\n \n Words from the Wise<\/li>\n Review of Parking Lot<\/li>\n Lessons Learned<\/li>\n Completion of Action Plans and Evaluations<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n What is Civility in the Workplace?<\/h3>\n “Civility is a collection of positive behaviors that produce feelings of respect, dignity, and trust. Most people value civility. They want to treat one another how they themselves want to be treated.<\/p>\n But sometimes, things get in the way. External pressure\u00a0\u2014\u00a0the pressure to\u00a0produce\u00a0<\/em>results<\/em>\u00a0no matter what\u00a0\u2014\u00a0can act like a bug in the operating system. Otherwise, civil people can “malfunction,” behaving in ways they never would otherwise; treating one another in ways that are dismissing, discounting, and demeaning”<\/p><\/blockquote>\n Why Choose Our Online Training Courses?<\/strong><\/h3>\n All our e-learning courses can be accessed on any electronic\/computerised device.<\/p>\n \n Study anywhere, in your own time and at your own pace!<\/li>\n Easy to follow and understand<\/li>\n Only 4-6 hours recommended study time<\/li>\n 1-year access to course & learning materials<\/li>\n Access your course anytime, anywhere & on any device<\/li>\n Complete course on a desktop computer, laptop, tablet or smartphone<\/li>\n Additional references and downloadable materials available<\/li>\n CPD accredited certification on completion<\/li>\n<\/ul>\n Course Accreditation<\/strong><\/h3>\n \n The content of this online training course has been independently certified as\u00a0conforming to universally accepted Continuous Professional Development (CPD)\u00a0guidelines.<\/li>\n \u00a0All our online courses are accredited and internationally recognised (UK CPD\u00a0Accreditation Service)<\/li>\n<\/ol>\n Organisational e-Learning<\/strong><\/h3>\n Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how the Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:<\/p>\n \n set up a FREE blended learning environment;<\/li>\n upload essential documents;<\/li>\n upload individual and group learners;<\/li>\n manage learners, including tracking progress<\/li>\n review who has completed training<\/li>\n download\/print training reports for compliance audits<\/li>\n<\/ul>\n You can also browse our full\u00a0e-learning course catalogue<\/em>\u00a0or\u00a0leadership and management courses and programs<\/em> to find out more about our wide range of training courses and qualifications.<\/p>\n Civility in the Workplace – Online Training Course & Certification<\/em><\/h4>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":" To address the growing problem of incivility in the work setting, this online\u00a0Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects.<\/p>\n","protected":false},"featured_media":98787,"template":"","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":[]},"product_cat":[73,77],"product_tag":[],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product\/78073"}],"collection":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/media\/98787"}],"wp:attachment":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/media?parent=78073"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product_cat?post=78073"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product_tag?post=78073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}