{"id":78732,"date":"2019-02-11T09:47:00","date_gmt":"2019-02-11T09:47:00","guid":{"rendered":"https:\/\/www.advitamlearning.co.uk\/product\/call-center-training-online-training-certification\/"},"modified":"2020-07-14T00:27:37","modified_gmt":"2020-07-14T00:27:37","slug":"contact-center-training-online-training-certification","status":"publish","type":"product","link":"https:\/\/advitamlearning.co.uk\/product\/contact-center-training-online-training-certification\/","title":{"rendered":"Contact Center Training \u2013 Online CPD Course"},"content":{"rendered":"
Contact Centre | Intermediate Level | Online Training Course | CPDUK Accredited | Instant Course Access | Includes Assessment & Certificate | Instant Certificate Download.<\/strong><\/p>\n <\/p>\n Welcome to our online\u00a0Contact Centre training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).<\/p>\n Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to assist your customer base is paramount effectively.<\/p>\n With our online Contact Centre training course, participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with demanding costumers, build rapport, and excellent listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organisation.<\/p>\n Certificate duration:<\/strong>\u00a02 years<\/p>\n Entry requirements:<\/strong>\u00a0No entry restrictions<\/p>\n Recommended prerequisites:<\/strong>\u00a0N\/A<\/p>\n Assessment type:<\/strong>\u00a0End of course assessment<\/p>\n Assessment pass mark<\/strong>\u00a0\u2013 80% needed to pass and gain a CPD certificate<\/p>\n Cost(s) of assessment and certification<\/strong>\u00a0\u2013 All costs included in the course price<\/p>\n Awarding\/Accrediting body<\/strong>\u00a0\u2013 CPD Certification Service (CPDUK)<\/p>\n This online\u00a0Contact Centre training course was developed for customer service staff working in a call centre (call center).<\/p>\n For many people, the term Contact Centre relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact centre can provide customer support, information technology support, and much more.<\/p>\n This online Contact Centre training course includes the following:<\/p>\n With our\u00a0online Contact Centre training course, participants will discover the essential elements of being a productive employee of a contact centre.<\/p>\n The key to having a great customer experience using a contact centre is in training. A well-trained contact centre can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to assist your customer base is paramount effectively.<\/p>\n The learning outcomes of this online Contact Centre training course are to:<\/p>\n \u201cA contact centre, also called call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone\u201d<\/em><\/p>\n Customers expectations for service are always increasing, and call centre training is a crucial part of the puzzle. Improving performance management and training best practices in the call centre is key to keeping your customers happy.<\/p>\n Customers rely only on those organisations where they get a quicker solution to their problems and\u00a0get to interact with skilled agents. This is why the agents need to be provided with good quality contact centre\u00a0training for meeting the client\u2019s expectations.<\/p>\n <\/p>\n With our online Contact Centre training course, participants will discover the essential elements of being a productive employee of a contact centre. A well-trained contact centre can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business.<\/p>\n","protected":false},"featured_media":98933,"template":"","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":[]},"product_cat":[15,77],"product_tag":[],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product\/78732"}],"collection":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/media\/98933"}],"wp:attachment":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/media?parent=78732"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product_cat?post=78732"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product_tag?post=78732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Who is the course for?<\/b><\/h2>\n
What is covered in this course?<\/b><\/h2>\n
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Course aims<\/b><\/h2>\n
Learning outcomes<\/b><\/h2>\n
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What is a contact centre?<\/strong><\/h3>\n
Why is this online\u00a0Contact Centre training course essential?<\/strong><\/h3>\n
Contact Centre<\/strong>\u00a0|\u00a0Intermediate Level<\/strong>\u00a0| Online Training Course | CPDUK Accredited.<\/b><\/h4>\n","protected":false},"excerpt":{"rendered":"