Customer Service Training Course \u2013 CPDUK Accredited E-Learning Course<\/strong><\/h2>\n<\/div>\n<\/div>\n

Study method<\/strong>\u00a0\u2013 Online, self-paced<\/p>\n

Estimated duration<\/strong>\u00a0(Indicative CPD hours) \u2013 4 hours<\/p>\n

Course format<\/strong>\u00a0\u2013 Online (24\/7 access)<\/p>\n

Entry requirements<\/strong>\u00a0\u2013 no prerequisites required<\/p>\n

Assessment type<\/strong>\u00a0\u2013 Complete end of course assessment (80% needed to pass and gain CPD certificate)<\/p>\n

Certification\/Qualification<\/strong>\u00a0\u2013 Downloadable CPD certificate<\/p>\n

Cost(s) of assessment and certification<\/strong>\u00a0\u2013 Assessment and certification costs included in the course price<\/p>\n

Course accreditation<\/strong>\u00a0\u2013 CPD Certification Service (CPDUK)<\/p>\n

Course access<\/strong>\u00a0\u2013 Part-time (1-year access)<\/p>\n

Course delivery<\/strong>\u00a0\u2013 via desktop PC\/MAC, laptops, tablets or smartphones.<\/p>\n

Course aims\u00a0<\/strong><\/h2>\n

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The customer service e-learning course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a robust skillset, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.<\/p>\n

Learning outcomes<\/strong><\/h2>\n

The learning outcomes of this online Customer Service training course are to:<\/p>\n

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• State what customer service means in relation to all your customers, both internal and external<\/li>\n
• Recognise how your attitude affects customer service<\/li>\n
• Identify your customers\u2019 needs<\/li>\n
• Use outstanding customer service to generate return business<\/li>\n
• Build goodwill through in-person customer service<\/li>\n
• Provide exceptional customer service over the phone<\/li>\n
• Connect with customers through online tools<\/li>\n
• Deal with difficult customers.<\/li>\n<\/ul>\n

  Who is this online Customer Service training\u00a0course for?<\/strong><\/h3>\n

  This online Customer Service training course is suitable for those who want to\u00a0improve skills in\u00a0taking care of the customer\u2019s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer\u2019s requirements are met.<\/p>\n

  What is covered in this online Customer Service training course?\u00a0<\/strong><\/h2>\n

  This online Customer Service training course includes the following:<\/p>\n\n\n\n

  Module One: Getting Started<\/b><\/p>\n \n Icebreaker<\/li>\n Housekeeping Items<\/li>\n The Parking Lot<\/li>\n Training course Objectives<\/li>\n<\/ul>\n Module Two: Who We Are and What We Do<\/b><\/p>\n \n Who Are Customers? (internal\/external)<\/li>\n What is Customer Service?<\/li>\n Who Are Customer Service Providers?<\/li>\n<\/ul>\n Module Three: Establishing Your Attitude<\/b><\/p>\n \n Appearance Counts!<\/li>\n The Power of a Smile<\/li>\n Staying Energized<\/li>\n Staying Positive<\/li>\n<\/ul>\n Module Four: Identifying and Addressing Their Needs<\/b><\/p>\n \n Understanding the Customer\u2019s Problem<\/li>\n Staying Outside the Box<\/li>\n Meeting Basic Needs<\/li>\n Going the Extra Mile<\/li>\n<\/ul>\n Module Five: Generating Return Business<\/b><\/p>\n \n Following Up<\/li>\n Addressing Complaints<\/li>\n Turning Difficult Customers Around<\/li>\n<\/ul>\n Module Six: In-Person Customer Service<\/b><\/p>\n \n Dealing With At-Your-Desk Requests<\/li>\n The Advantages and Disadvantages of In-Person Communication<\/li>\n Using Body Language to Your Advantage<\/li>\n<\/ul>\n<\/td>\n

  Module Seven: Giving Customer Service over the Phone<\/b><\/p>\n \n The Advantages and Disadvantages of Telephone Communication<\/li>\n Telephone Etiquette<\/li>\n Tips and Tricks<\/li>\n<\/ul>\n Module Eight: Providing Electronic Customer Service<\/b><\/p>\n \n The Advantages and Disadvantages of Electronic Communication<\/li>\n Understanding Netiquette<\/li>\n Tips and Tricks<\/li>\n Examples: Chat or e-mail<\/li>\n<\/ul>\n Module Nine: Recovering Difficult Customers<\/b><\/p>\n \n De-Escalating Anger<\/li>\n Establishing Common Ground<\/li>\n Setting Your Limits<\/li>\n Managing Your Own Emotions<\/li>\n<\/ul>\n Module Ten: Understanding When to Escalate<\/b><\/p>\n \n Dealing with Vulgarity<\/li>\n Coping with Insults<\/li>\n Dealing with Legal and Physical Threats<\/li>\n<\/ul>\n Module Eleven: Ten Things You Can Do To WOW Every Time<\/b><\/p>\n \n Ten Tips<\/li>\n<\/ul>\n Module Twelve: Wrapping Up<\/b><\/p>\n \n Words from the Wise<\/li>\n Review of Parking Lot<\/li>\n Lessons Learned<\/li>\n Completion of Action Plans and Evaluations<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n What is customer service?<\/strong><\/h3>\n \u201cCustomer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees \u201cwho can adjust themselves to the personality of the guest<\/em>\u201c<\/p><\/blockquote>\n Why is this online Customer Service training course essential?<\/strong><\/h3>\n Customer service training improves the yields of any organisation. It is the\u00a0training customer serving\u00a0employees complete to improve the\u00a0support they are able to provide and increase\u00a0customer satisfaction. It is not one-off\u00a0training, but an ongoing, continuous process of growth throughout an agent\u2019s time working in\u00a0customer service.<\/p>\n How do I book for the\u00a0online Customer Service training course?<\/strong><\/h3>\n You can book for Customer Service training course online. Just click \u2018Buy Now\u2019 in the top right-hand corner of this page to order the Customer Service training course online. Follow the instructions to complete the order for your Customer Service training course.<\/p>\n Once you complete your Customer Service online order, you will receive a confirmation email within a few minutes. You will also receive a separate email providing you with the link to the Customer Service training course online and login details. You should then be able to access the online Customer Service course portal immediately and complete your online training modules.<\/p>\n \n \n \n \n Certification and Accreditation<\/strong><\/h4>\n<\/div>\n<\/div>\n<\/section>\n \n \n \n On successful completion of the\u00a0online Customer Service training course, you will be able to download, save and\/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).<\/p>\n Online assessment<\/strong><\/h4>\n On completion of the\u00a0online Customer Service training course, you will be required to complete an online assessment (pass mark of 80%).<\/p>\n If you don\u2019t pass the first, don\u2019t worry! You can take the online test as many times as you need with no extra charge.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n Customer Service Training \u2013 Online Training Course \u2013 CPDUK Accredited E-Learning Course.<\/strong><\/h4>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":" This online Customer Service training course will look at all types of customers and how we can serve them better and improve ourselves in the process.\u00a0Learners will be provided with a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.<\/p>\n","protected":false},"featured_media":98920,"template":"","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":[]},"product_cat":[73,77],"product_tag":[],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product\/80141"}],"collection":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/media\/98920"}],"wp:attachment":[{"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/media?parent=80141"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product_cat?post=80141"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/advitamlearning.co.uk\/wp-json\/wp\/v2\/product_tag?post=80141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}